I was brought on as Creative Director at Nightingale to lead the front-end redesign of their Electronic Health Record application. I created all the initial prototypes and design patterns for the application, based on user feedback that we recorded from Design Committee sessions with Doctors, Nurses, Front-Office Staff and Billers.
One of the design patterns that received very positive feedback from our users is the Work Queue.
Problem to Solve
For each staff member in a medical clinic, there are time-sensitive tasks and reports that need to be taken care of on a daily basis.
We knew from meeting with our Design Committees, composed of Doctors, Nurses, Front-Office Staff and Billers, what types of tasks each user type needed to complete. These tasks are usually handled between visits or whenever the user has a few minutes to spare. Based on the feedback we analyzed what was common to all tasks and what elements the user needs to complete each task.
The high-level requirements for Work Queues were:
And we needed to do all this without interfering too much with the main flow of the system.
The solution I came up with is shown on the screens below.
The basic flow is:
When we tested it with users, they were able to successfully navigate and complete their tasks. They particularly liked that all the information they needed was presented in one place so they didn’t have to go hunting for it. And they also liked the task counter automatically updating, and tasks lists disappearing, giving them a sense of accomplishment as they worked through their lists.
We were able to use this design pattern for all our work queues, even though the tasks for each user type varied considerably.